We (as Junubgames) are doing our best and trying to be as committed as possible to transparent and reliable delivery practices. This page contains our shipping and delivery policy and explains our shipping terms, delivery timelines, and procedure for handling lost or damaged parcels (your purchased or returned items).

Estimated Delivery Times

  • All of the orders are fulfilled by trusted suppliers located within Europe.
  • Products are shipped directly from these suppliers to our customers.
  • Estimated delivery times range from 4 to 20 business days (we try our best to get your products to you as soon as possible), depending on the destination country, product availability and shipping company.
  • Customers will be notified if delivery is expected to exceed the stated timeframe (rarely the case).

Shipping Costs

  • Shipping costs are displayed clearly at checkout page before you confirm and pay for your order (there are no hidden fees).
  • For most cases, promotional free shipping would apply.
  • Any additional customs duties or import taxes (if applicable) are the responsibility of the customer.

Geographic Coverage

We (Junubgames) only deliver to customers located in the European Union currently, with a primary focus on:

  • Spain.
  • Italy.
  • Germany.
  • France.

Orders outside these regions may not be accepted at this time.

Handling of Lost or Damaged Parcels

  • If your parcel is lost in transit, please email us at [email protected]. We will investigate with the courier and arrange a replacement or refund (per your choice).
  • If your parcel arrives damaged, please notify us within 48 hours of receipt, providing photos and a video of the damaged item(s) and packaging.
  • We will offer a replacement or refund at no additional or hidden cost to you. Our customers’ satisfaction is one of our top priorities.