At Junubgames, our customers’ satisfaction is one of our top priorities. We also comply with European Union consumer protection laws. This page’s policy content explains your rights and our procedures regarding returns and refunds.

Right of Withdrawal

  • As an EU consumer, you have the right to withdraw from any purchase within 14 days of receiving the goods, without giving any reason.
  • To exercise this right, you must notify us by writing an email to [email protected].

How to Return Items

  • Contact us first to initiate the return process.
  • Items must be returned to the address provided by our customer service team.
  • Products must be unused, in their original condition, and securely packaged, just as received initially.
  • You are responsible for all costs related to return shipping, unless the item is delivered faulty or incorrect.

Refund Timelines

  • Once we receive and inspect the returned item(s), we will process your refund within 14 days (after receiving, not after sending to be more precise).
  • Refunds will be issued using the same payment method used for the purchase.
  • If the goods are not returned or proof of return is not provided, we may withhold the refund until the goods are confirmed to be received from your part.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item(s), please email us at [email protected].
  • We will arrange for a replacement or refund (per your choice) with no additional (or hidden) fees and cost to you.